|"I'll be watching over you."|
|Field medic |
|Zürich, Switzerland (formerly)|
Cairo, Egypt (formerly)
|Unnamed parents (deceased)|
|Lucie Pohl (English)
Sybille Tureau (French)
- 1 Overview
- 2 Abilities
- 3 Strategy
- 4 Match-Ups and Team Synergy
- 5 Story
- 5.1 Omnic Crisis
- 5.2 Pre-Overwatch
- 5.3 Overwatch
- 5.4 Post-Overwatch
- 5.5 The New Overwatch
- 6 Achievements
- 7 Trivia
- 8 Videos
- 9 Balance Change Logs
- 10 References
- 11 External links
Mercy’s Valkyrie Suit helps keep her close to teammates like a guardian angel; healing, resurrecting or strengthening them with the beams emanating from her Caduceus Staff.
- Does not generate ultimate charge.
- By holding the jump key, Mercy glides through the air.
- Primary fire creates a healing beam and secondary fire creates a damage amplifying beam that lock on to a nearby ally. They ignore barriers and will linger for 1.3 seconds if the target breaks line of sight or moves out of range. Mercy does not need to look at her target to maintain connection.
- In order to amplify a type's damage, Mercy must be boosting the hero when the projectile was fired. After that, it will be boosted even if Mercy stops boosting when it lands.
- Mercy gains ultimate charge equal to the damage that she amplifies, except from self-damage.
- Mercy's damage boost does not stack with itself.
- The blaster is automatically reloaded if not equipped for 1.4 seconds.
- Can be used on both living and dead allies.
- Can be cancelled mid-flight by pressing the hotkey once more.
- Pressing Jump during Guardian Angel will allow Mercy to propel herself forward, maintaining some momentum.
- Line of sight does not need to be maintained.
- Cooldown immediately starts without resurrecting when interrupted or if Mercy is more than 7 meters away from her target while channeling.
- Cooldown does not reset when respawning.
- The resurrected players gain 2.25 seconds of invulnerability.
- The fallen ally is highlighted on the player's screen.
60 HP/s per target (Allies)
25 m/s (Guardian Angel)
+100% range (Guardian Angel, Caduceus Staff)
- Mercy passively generates 1% Ult Charge every 3.64 seconds.
- Regeneration is no longer interrupted by damage.
- Caduceus Staff's beam branches out from the beam target to nearby allies within line of sight (of the beam target).
- Mercy gains vision of enemy health bars if they have taken damage (even if Mercy did not deal the damage herself).
- Holding Jump causes Mercy to rise while holding Crouch causes her to descend.
Mercy is the most healing-oriented for the Support heroes. While not as powerful a team healer as other Support heroes (such as Ana and Baptiste), Mercy excels at single-target or "pocket" support. Her ability to boost the damage of her team makes her crucial for barrier-breaking and focused damage. Resurrect allows Mercy to compensate for an occasional mistake by her team, bringing an important member back into the fight. Mercy is easily the most team-dependent of the Support, as her personal damage is quite weak, her only mobility relies on her teammates, and the powerful effect of Resurrect makes her a priority for the enemy team.
Weapons & Abilities
- Regeneration (Passive): Mercy's passive ability. When she has not taken damage for 1 second, she will begin to slowly regenerate her Health.
- The passive Health regeneration allows Mercy to stay on the front lines to continue healing her allies. When you see your Health beginning to drop, find cover and allow it to regenerate.
- Angelic Descent (Passive): While airborne, Mercy can press and hold the jump button to begin slowly falling to the ground. Letting go of the jump button will end Angelic Descent. You can re-activate it at any time while airborne.
- Angelic Descent is useful for evading enemy fire. Leap off of a ledge and vary your falling speed by "feathering", or tapping the Jump key, using Angelic Descent to throw your opponents' aim off.
- Angelic Descent can be used in the middle of a Guardian Angel jump to gain a bit of extra height and momentum, often referred to as a "slingshot."
- Caduceus Staff: Mercy's main weapon. The Caduceus Staff's primary fire creates a healing tether on the ally closest to the crosshair, while its secondary fire creates a damage-boosting tether in the same respect.
- Neither of the tethers require you to continue looking at your target to maintain. Use this to your advantage to check frequently for flankers like Reaper or Tracer.
- The tether will break if an ally moves out of your direct line of sight after a few seconds, such as moving behind a wall, or if they move outside the tether's maximum range.
- Alternate between the healing tether and damage tether as the situation requires.
- Remember that your healing output is not sufficient to keep topping off your entire team; heal them beyond reasonable danger and let your other healer finish as needed. If they can't do that, switch to a healer who can.
- The damage tether's effect is applied as shots are fired, not when they land. Coordinate with your team to boost important abilities as needed.
- Pharah is one of the best pairs to Mercy, as Pharah can help Mercy remain airborne and away from grounded enemies, while Mercy can substantially increase Pharah's overall damage output and survivability.
- Boosting heroes like Soldier 76 and Roadhog during their ultimate abilities is usually a smart choice, as their already significant damage will be that much better.
- Caduceus Blaster: Mercy's secondary weapon. It shoots a stream of fast-moving projectiles, similar to D.Va's Light Gun. The Caduceus Blaster will automatically reload while Mercy has the Caduceus Staff equipped.
- Do not underestimate the Caduceus Blaster. While fairly weak at long range (despite the lack of damage falloff) due to the ease with which the projectiles can be dodged, the Caduceus Blaster can be deadly at close ranges, especially if you land headshots.
- The pinpoint accuracy of the Caduceus Blaster can be used to safely destroy Torbjörn's Turret from out of its attack range.
- Be careful about pulling out the Caduceus Blaster on a whim, as you cannot attack or create a tether during the weapon switch animation.
- It is often better to boost an ally's damage rather than pull out the Caduceus Blaster; remember that Mercy is a highly vulnerable healer, and even in situations where it is safe to go on the offensive, it is usually smarter to continue to manage your team.
- Guardian Angel: When activated, Mercy will fly towards the targeted ally, whether they are alive or dead. This ability auto-targets tethered allies, but will otherwise go to the ally closest to the crosshair. This can be changed in the Mercy-specific control settings.
- Guardian Angel has a brief cooldown during which Mercy has no other quick movement options. Think about where you'll end up before rushing to an ally's side.
- Use this ability to jump between allies to quickly heal them, or to escape from dangerous situations.
- Continually using this ability on an allied Pharah in combination with Angelic Descent allows Mercy to follow Pharah around through the air (even staying airborne longer than Pharah can). Use the Caduceus Staff's damage tether to enhance her already high damage output.
- Resurrect: Mercy's core ability. When activated, Mercy will revive a dead ally in very close-range. They will be returned to full health at the position where they died. The revived teammate also gains a brief moment of invulnerability, during which they can move but cannot attack or use abilities. The cooldown on this ability does not reset upon death, unlike all others.
- This is an incredibly powerful tool that can turn the tide of a fight by bringing back an ally with a prepared ultimate, your main tank (such as Reinhardt), or even a fellow Support.
- Think before you act. Resurrect is powerful, but rather slow, so try and mind the situation you put yourself and your team in by using it. Oftentimes, it is just better to keep healing your living allies instead of reviving a dead one.
- Use Guardian Angel on a dead ally to position yourself for Resurrect. Mercy will continue to fly towards the target of Guardian Angel while casting Resurrect. Use this to dart past a group of dead allies, casting Resurrect on the way, in order to reduce your vulnerability while using it.
- Prioritize who to revive. Resurrect has a long cooldown (which does not reset after death, like Baptiste's Immortality Field), and some members of the team are more important than others. Your main tank is usually the highest priority, as they can help shield the team while Mercy heals them.
- Be careful when using this ability in plain view of enemies, as it will nearly always attract enemy fire either on you or your ally.
- Zarya does not regain the energy she had collected before death; instead, her energy is reset to 0.
- Valkyrie (Ultimate): Mercy's ultimate ability. When activated, all of her abilities are greatly enhanced; in addition to the ability to freely fly, Mercy also gets infinite ammunition on her Caduceus Blaster, and her tethers will split to affect all allies within a certain radius of the target ally.
- This is easily one of the strongest ultimates in the game, as Mercy can use it to greatly enhance her team's survivability and damage output without worrying about who needs help the most.
- Try to get the greatest effect out of Valkyrie possible. If the team doesn't desperately need healing, switch to a damage boost instead.
- Stay in motion and move unpredictably while using Valkyrie. Staying still while airborne makes Mercy easy prey for snipers like Widowmaker and Hanzo, or from ultimates like Soldier: 76's Tactical Visor and D.Va's Self-Destruct.
- Regeneration is always active while Valkyrie is, so Mercy can afford to be more aggressive.
- While Resurrect is relatively untouched by Valkyrie, the mobility it provides as well as the buff to Regeneration can make it much easier to revive allies.
- Mercy is a potent Support that can easily fit onto most teams. She is especially good when paired with allies who have no means of self-healing, or allies capable of dealing a lot of long-ranged damage like Pharah or Junkrat. When up against opponents with consistent, long-range damage (such as Soldier: 76 or Hanzo), Mercy is an excellent pick for keeping her team alive.
- Mercy is almost always a priority target for the enemy team due to the power of Resurrect. Keep your eyes on your surroundings constantly and watch to see if the enemy team starts bringing out heroes like Widowmaker or Genji to try and kill you. Whenever possible, try to heal allies from behind cover.
- Don't forget to protect yourself; a dead healer heals no one. Mercy can heal herself by not taking damage for a while, and it's often smarter to choose your fights carefully.
- While it can be tempting to simply leap to an injured ally with Guardian Angel as soon as you see them, try to pay attention to where that will take you. You can easily end up flying into the line of fire of your opponents, making you an easy target for Widowmaker or Roadhog. Try to cancel Guardian Angel slightly before you arrive at the target to stay out of enemy fire. ( Guardian Angel can be canceled by activating the ability again while in the air.)
- Mercy can either stick with her team, or she can "pocket" a single hero (usually Pharah), following them around and providing them with both healing and a damage boost. While this can be a potent pairing, it's best to stay with the rest of your team if they have no other source of healing (such as from Soldier's Biotic Field or another Support).
- One of the best skills to learn as Mercy is predicting when your teammates are likely to use a heavy damage-dealing ultimate such as Reaper's Death Blossom, Roadhog's Whole Hog, Pharah's Barrage, or even Soldier: 76's Tactical Visor. Holding a damage-boosting tether on a hero during their ultimate can significantly increase the potency and result in devastating damage to the enemy team. Get to know the audio call-outs for each of these ultimate abilities so that you can instantly switch to them with your damage-boosting beam.
- Mercy isn't much of a fighter, with her only damaging weapon (the Caduceus Blaster) sporting a slow rate of fire and projectiles that require you to lead your shots. Let your allies do most of the fighting for you. Try to keep your Caduceus Blaster holstered unless you're face-to-face with an opponent you cannot escape from. At the same time, don't be afraid of pulling it out if you're confident it will help your team take down a major threat. Using the blaster is more of a trade-off — damage from your own weapon, or increased damage to an ally's abilities. Learning when to use the blaster is key.
Match-Ups and Team Synergy
|D.Va can hunt you down with her Boosters, diving into the back line to chase after you. Take care not to be isolated by her, as you don't stand a chance in a one-on-one battle with her; always stick to allies that you can fly between, and let them serve as a meat shield to protect you.||Damage boosting D.Va while she's out of her mech can help her get it back faster. Beyond that, there's almost always a better use of your time.|
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|As long as you have allies to fly towards, Reinhardt will struggle to kill you. If you're caught alone, however, his wide swings will quickly demolish you. If he's attempting to attack an ally of yours, you should be able to outheal his damage. Stay out of Reinhardt's reach, and if your patient is healthy enough, use your damage boost so your teammate can quickly kill him. Reinhardt's greatest threat is his Earthshatter; if you cluster together with your allies, you'll all fall victim to it, so try not to stay grouped up if you anticipate an Earthshatter coming.||(To be added)|
|If you're not careful and float out in the open, Roadhog can snatch you away from your teammates with his Chain Hook and instantly kill you. Always make sure you have an ally or barrier between you and Roadhog. While he's exceedingly dangerous up close, at a distance he's no threat; if you damage boost an ally and have them assault him from a distance, you should be able to either kill him or force him to retreat. If you're alone but at a safe distance, you can even pelt him with your Caduceus Blaster to build up some easy Ultimate charge.||(To be added)|
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|Winston can (and often will) leap right up into your face to fry you with his Tesla Cannon. Your best and only defense is to fly away to a character who can protect you from him, preferably either a high-damage hero like Reaper or an ally with a barrier like Reinhardt. If Winston activates Primal Rage, simply use Guardian Angel to reposition yourself so he can't knock you away from your teammates.||(To be added)|
|In theory, Zarya's poor mobility should make her relatively easy to outrun. However, her beam can penetrate barriers, making it very dangerous for you to stand anywhere near the front line while your teammates are confronting Zarya. Leave the fight to your teammates, and try to heal them from a distance so Zarya can't reach you with her Particle Cannon.||A Zarya at high energy is among the most potent damage-dealers in the game. Coupled with her ability to protect you and your team from damage as you move, Zarya can be a strong pick for you as a Mercy player. If you need to cross somewhere dangerous, ask your Zarya for a barrier and you'll be that much safer.|
|(To be added)||Ashe's already powerful damage output is enhanced by Mercy's damage tethers, allowing her to land one-shot kills on 200 HP heroes with a scoped headshot. Additionally, damage boosting her Dynamite can net Ashe a lot of free ultimate charge.|
|Don't let yourself be caught in the open around Bastion, as he can shoot you down within a second. Even in Recon Configuration, you won't stand a chance as his submachine gun will outdamage your Caduceus Blaster, and if neither of you has teammates nearby, he won't hesitate to shift into Sentry Configuration and mow you down.||A classic for "bunker" strategies, there's few things that can withstand a damage-boosted Bastion. That said, staying with your Bastion makes you a huge target by association.|
|Cassidy can easily dispatch you with a few shots from long range, and your ability to fly around to your allies is less useful against ranged characters like Cassidy, as the relative movement isn't as large and can be predictable. In close quarters, Cassidy can stun you with his Flashbang and then shoot you to death. If Cassidy uses Deadeye, duck to cover; if you have to abandon an ally you're healing to do so then do it, because otherwise you're both going to die.||(To be added)|
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|Genji will usually try to get behind enemy lines and quickly kill you, slipping anyway before anyone can catch him. Genji's Swift Strike is his only means of rapid movement; your Guardian Angel has a far shorter cooldown, meaning if you have allies nearby, you should usually be able to bail from a fight with Genji. If Genji approaches you while you have an ally nearby, use them as cover and heal them while they fight Genji; you should easily win most two-on-one fights against him.||(To be added)|
|If you're lazily gliding in the air between teammates, you'll serve as an easy target for an enemy Hanzo to snipe at a distance. His quiet nature can make it hard to pinpoint his position, so always be careful before leaving cover. Also be wary of when he's used Sonic Arrow, as once he knows where you are, he'll make you a priority target should you peek your head out from cover.||(To be added)|
|Junkrat's Steel Trap will render your Guardian Angel ability useless while trapped, making you an easy target. Try to let teammates lead the charge when pushing through tight corridors, and float through the air when possible; not only will you avoid traps this way, you'll also be much harder for Junkrat to hit in the air than if you were on the ground. You can't outheal the damage Junkrat can dish out, so don't try to have your patient fight him head-on unless you're being protected by a barrier.||(To be added)|
|Never wander out alone when Mei is about; should you fail to flee with Guardian Angel, you'll prove to be an easy target for Mei to pick off, especially if she blocks your escape with Ice Wall. Try to keep Guardian Angel on standby when you know that Mei is chasing you, as her freezing effect won't slow Guardian Angel's movement speed. Your healing can easily outheal Mei's Endothermic Blaster's freezing, and if you keep your patient at full health, even once frozen it will be difficult for Mei to finish them off with an icicle headshot.||(To be added)|
|Pharah's long range allows her to dispatch you from a distance, and makes it easy for her to harass you even when you have a tank protecting you. Be careful when hiding in buildings, as Pharah can launch missiles in after you and you won't be able to escape or retaliate. While your blaster won't deal much damage against Pharah, if she is at low health it might be worth trying to shoot her down.||Among the most famous pairs to Mercy, Pharah's ability to fly coupled with her strong damage output make her a stellar hero to "pocket." However, remember that Pharah has her own vulnerabilities (to heroes such as Widowmaker and Cassidy), which you expose yourself to by staying with her.|
|Your healing won't do much to save weaker characters from Reaper's damage, and will only modestly slow him down even when he's attacking a tank. He can dispatch you with two shots from close range, and he can use Shadow Step and Wraith Form to ambush you from unusual angles. Your only saving grace is that Reaper's range is quite poor; if a teammate is close by, you can flee from the encounter with Guardian Angel, forcing Reaper to either retreat or riskily engage more targets. If Reaper is using Death Blossom and you're at a safe distance, it may be worth it to whip out your blaster and try to shoot him dead while he's exposed.||Reaper's self-healing is based on the amount of damage he deals to a target, so damage boosting him can help him survive a fight much longer while also allowing him to quickly dispatch targets with a single shot. Essentially, healing a Reaper is rarely necessary.|
|Soldier: 76's long range makes your mobility much less useful. His high damage means he can kill you in under a second with his Helix Rockets and his primary fire if you're caught out in the open, and his high damage can outdamage your healing on frailer allies. Tactical Visor will make it much easier for him to hit you. When Soldier: 76 is around, always hide behind a barrier or around a corner to avoid being picked off by him.||Keep an eye on the ultimate charge of the Soldier: 76 on your team. When it's ready, communicate with your teammate on the use of Tactical Visor, as a boost from Mercy's Caduceus Staff can make the perfect aim of Tactical Visor even more potent.|
|Sombra's Hack will disrupt Guardian Angel and Resurrect, depriving you of all of your utility. When a Sombra is around, be cautious as she can appear from unexpected areas. Should Sombra try to engage you directly while you aren't Hacked, use Guardian Angel to flee to your team and let them fend her off. Avoid moving out on your own when facing a Sombra, and when damaged, you should stick close to your allies rather than running off into a corner to heal.||(To be added)|
|Symmetra's Sentry Turrets will lock onto you and slow you to a crawl before killing you, so be careful not to get caught in them. Guardian Angel can save you from the Turrets, but often at the cost of abandoning whoever you're healing at the moment. Symmetra herself is extremely dangerous in close quarters, and the ramp-up on Symmetra's Photon Projector will makes it impossible for you to heal a teammate through it very long. Unless your teammate is on the verge of death, switch to damage boosting so they can quickly kill her before she can become a worse threat.||An eclectic pick, Symmetra's weapon is quite powerful on its own, moreso when damage boosted. Symmetra can be a powerful flanker and barrier-breaker if used correctly, but it requires a lot of team coordination to be effective.|
|Since Torbjörn's Turret will target the first enemy it sees, let your patient lead the charge to destroy it while you hide behind and heal them. While it may be tempting to use your Caduceus Blaster to destroy the Turret, you'll sustain considerable damage in the process, making you an easy target for Torbjörn if he shows up to avenge his Turret. Torbjörn himself is very dangerous if you run into him in close quarters, especially when he has Overload active. Keep your distance from him as much as possible.||(To be added)|
|If the enemy team has a Tracer, always watch your back; Tracer can make quick work of you if you're caught off guard, then use Recall to escape from any of your teammates who may have noticed her. Try not to stay too far from your teammates and don't isolate yourself in the back line; always try to have a buddy on standby who can keep Tracer off of you.||Tracer moves too quickly and too often to be a sensible pick for your abilities.|
|Widowmaker can kill you with a single headshot, so don't fly around in the open when you're in Widowmaker's sights. Stay behind cover or a barrier to keep your team safe without getting picked off.||Widowmaker's shots require her to charge them, and she can afford to shoot much faster with a Mercy damage boost. If your team has a good Widowmaker, it might be best to stick with her to put pressure on the enemy team.|
|Ana's biotic grenade will completely shut down your healing, and her Sleep Dart can knock you out in a crucial moment, or knock out one of your allies, leaving you vulnerable to attack. Ana can also quickly dispatch you with a few shots from her extremely long range, highly-accurate rifle. Avoid leaving cover or the safety of barriers while facing Ana to avoid being sniped to death.||Though Ana's Biotic Grenade shuts you down as an enemy, it powerfully boosts you as a teammate. Pay attention to who Ana hits with it, helping your team focus them down or keeping them topped off as appropriate. Remember that damage boosts stack up to a 50% damage increase, so Mercy's damage tethers will not make a Nano Boost target any more powerful.|
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|Lúcio's poor damage and your regeneration will make it hard for him to kill you should he come after you. Even if he tries to use Soundwave to knock you off a cliff, you can use Guardian Angel to get back to safety should a teammate be nearby. Neither of you are likely to kill each other in a fight, so leave it to your teammates to handle him.||(To be added)|
|It's extremely rare to end up facing another Mercy on the battlefield. While it may be tempting to chase after an enemy Mercy yourself, let your teammates focus on her while you provide a damage boost so they can quickly kill her. If you are caught in a situation where neither of you has teammates nearby, fight back with your Caduceus Blaster; unless she's near-death, though, focus less on finishing her off and more on backpedaling to your team and regrouping. If you have Valkyrie active and she doesn't, she's an incredibly easy target to gun down before returning to your team.||(To be added)|
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|Zenyatta is a long-ranged character for whom Mercy's mobility matters little. His Orb of Discord will make you even more frail than usual, and if applied to your teammate will render it more difficult to outheal incoming damage. Avoid exposing yourself to Zenyatta's attacks, and if he's out in the open, damage boost a teammate so they can quickly kill him.||(To be added)|
A guardian angel to those who come under her care, Dr. Angela Ziegler is a peerless healer, a brilliant scientist, and a staunch advocate for peace. She is one of the most gifted doctors in the world when it comes to medical technology, and has applied such technology to her own body; effects have possibly included slowing/halting her ageing process. She likes Swiss chocolate and enjoys tea, which she sometimes takes with a nip of brandy after a life-threatening ordeal. She isn't good at making coffee however—Genji was the only Overwatch member who could stand to drink it.
|“||I wish I could remember the last thing my mother said to me before she walked out the door with my father on that morning all those years ago. It was cold and gray, and a stifling haze hung over everything, including my memories. That was the last time I saw my parents alive. They had been volunteering at a local hospital as we tried to cope with the aftermath of the devastating attacks on Switzerland when omnic forces swept through Europe during the Crisis. My parents were killed in an air strike there. We never allow ourselves to believe that the people we love will disappear, and we are rarely prepared to say goodbye when the time comes. In the days after, people assured me that the hurt would lessen with time, but even today, that pain comes back at the slightest reminder.||„|
|~ Angela Ziegler|
Ziegler was a longtime family friend of the Lindholms.
As a child, Ziegler grew up during the Omnic Crisis. The last day she saw her parents alive were when they left the house to volunteer at the local hospital as they usually did, as Switzerland dealt with the consequences of the war. Both of them were killed in an airstrike. Waiting for them to come home, she learnt the truth when a police officer came to her house, delivering the news. People assured her that the pain would lessen over time. In truth, the emotional pain would return at the slightest reminder. Despite this tragedy, Ziegler was consumed not by a thirst for revenge, but by a desire to aid the imperiled and advocate for peace.
|“||I have more than enough soldiers. What I need are thinkers. Dreamers. People who want to make the world a better place. You could be on the cusp of a breakthrough that could change the lives of every living person on the planet. I want to make that a reality and take away all the roadblocks so you can focus on revolutionizing your field.||„|
|~ Morrison to Ziegler|
After obtaining her MD and PHD in Switzerland, Ziegler rose to become the head of surgery at a prominent Swiss hospital before pioneering a breakthrough in the field of applied nanobiology that radically improved the treatment of life-threatening illnesses and injuries. It was this expertise that attracted the attention of Overwatch. She personally met with Commander Jack Morrison at Overwatch HQ. He was impressed with a paper she'd written on nanobiotic healing. She believed that it had the potential to completely revolutionize the way that medical care was given, not just in the examination room, but also throughout the entire structure of the medical profession. She believed that Overwatch would give her the opportunity to quickly get her ideas out into the field.
Morrison told her that he wanted her to become head of Overwatch's medical research. Ziegler was greatly tempted by the offer, but stated her reservations—she wanted to focus on the civilian and peacetime applications of her work. She didn't want to create new ways for Overwatch commanders to send soldiers into danger. Morrison was cordial in his response, and pointed out that if she joined Overwatch, she wouldn't have to worry about grants or haggle for new equipment. Whatever she needed, she'd get. Smiling, Ziegler agreed to join Overwatch.
During her Overwatch years, she once dressed as a witch for Halloween.
Because her parents had been taken by war, Ziegler was opposed to the organization's militaristic approach to keeping global peace. Ultimately, she recognized that Overwatch offered her the opportunity to save lives on a much larger scale. As Overwatch's head of medical research, Angela sought to leverage her work for healing in frontline crises. The result was the Valkyrie swift-response suit, which Ziegler herself piloted on many Overwatch missions. However, this was a point of contention for her. The Valkyrie suit had been created to prove her technology worked. But her teammates wanted her to stand shoulder-to-shoulder with them, and she acquiesced. This marked the beginning of her "Mercy" persona, while Doctor Angela Ziegler faded into the background.
Despite her contributions to Overwatch, she was often at odds with her superiors and the organization's overarching aims. Despite Morrison’s word that her research would not be misused, Angela sometimes found herself at odds with the commander, and felt the technology she developed was being exploited and weaponized for war. One example was the development of the biotic rifle by Torbjörn. Torbjörn provided assurances that the device was only intended for healing, but Ziegler maintained that this was setting Overwatch down a road that could lead to the weaponization of biotic technology, and that she had only conducted research in the field on the condition that it would not be used for offensive purposes.
Eight years before the present day, Ziegler treated Gerard Lacroix for injuries he received after surviving a Talon attack on the Blackwatch Rome facility. She reported that she expected him to make a full recovery.
Seven years before the present day, Ziegler was involved in an unsanctioned mission authorized by Strike Commander Jack Morrison to end the King's Row Uprising in London, England. Earlier the same day, Ziegler argued with Morrison over Overwatch's inability to intervene in the conflict due to the English prime minister expressly forbidding any Overwatch action within the United Kingdom. Dr. Ziegler expressed her concern for the thousands in the city who needed medical aid, and lamented how Overwatch was made to help people, not sit on the sidelines. After Jack authorized the mission, while preparing to board an aircraft, Ziegler welcomed Cadet Lena Oxton to the team. She commented on how her inspirational words convinced Jack to authorize the mission, and how he was very invested in her career, and had asked Ziegler to keep an eye on her. Ziegler then told Oxton how she could call on her if she ever needed any help.
|“||We know all about you and your associates.
Oh, I have many associates. Perhaps it's not clear what I have to offer. My resources are...quite substantial. Let me ask, what might you be in the market for?
|~ Mercy and Maximilien|
Six years before the present day, Ziegler took part in an operation in Havana alongside Winston, Tracer, and Genji. Under the command of Captain Sojourn, their mission was to extract Maximilien, an omnic in league with Talon. The Talon forces were moving through the city in a convoy; one which the Overwatch agents engaged. Mercy swept over the convoy, causing one of the vehicles to crash. Fighting their way through the city on foot, the team was able to apprehend Maximilien, who suggested they could make a deal. Mercy said that he was in no position to negotiate and that they already knew about his associates. However, when asked what Overwatch was in the market for, Mercy stated "an introduction." In the end a deal was indeed struck, as Maximilien told Overwatch that Doomfist would be in Singapore in three weeks and in exchange requested that Overwatch not tell Doomfist of his betrayal.
The End of Overwatch
In Overwatch's final days, the group was faced with a series of allegations, and Ziegler was interrogated in the hearings conducted by the United Nations. In light of the fight between Overwatch members Jack Morrison and Gabriel Reyes, Ziegler admitted that the outcome had been inevitable. They had drifted further and further apart ever since Morrison had been chosen over Reyes for the position of strike commander, and that rift had widened despite her efforts.
Ziegler ultimately left Overwatch due to being conflicted with the organization's militaristic methods. Afterwards, Ziegler dedicated herself to helping those affected by war. Though she spent most of her time caring for the broken and dispossessed in crisis areas around the world, Dr. Ziegler could be counted on to don her Valkyrie suit whenever innocents were imperiled, hoping to make a more peaceful world. The fallout of Overwatch's disbandment and disgrace damaged her professional reputation, and she went by her real name rather than "Mercy" during this period.
Ziegler continued to work in medical facilities, but with less advanced technology than what she had access to within Overwatch. These locations included Poland, South Korea, and Venezuela. Wherever she went however, she felt the echoes of Overwatch, and the guilt over the problems it had left behind when it had fallen apart. She reguarly visited the Lindholms during Christmas.
Ziegler worked in an aid camp on the outskirts of Cairo for two years. She held Overwatch responsible for much of the country's suffering, and wanted to help fix it. However, the people there told her to "go home. You've done enough damage." Nevertheless, she remained in the country and worked as a doctor, reminding herself that she hadn't become a doctor to be thanked. She may have applied to work at a proper hospital, but as she commented, "being a prominent ex-Overwatch official isn’t the sort of experience on your CV that people are looking for."
When Winston issued a recall of Overwatch agents, Ziegler was in the Middle East performing triage in a makeshift tent clinic. She was unsure if Overwatch should be restored. She reasoned that doing the same thing they'd done in the past would only lead to disaster. She didn't doubt Winston's heart was in the right place, but that didn't mean he was right.
Ziegler was reunified with Jack Morrison and Ana Amari as they crashed in her appartment. Morrison had been wounded by Reaper, and said that all he needed was a few medkits. Ziegler couldn't help but feel some irritation with Ana, as she was using a biotic rifle; an adaptation of Ziegler's technology that had been made without her approval. While she was happy that both of them were alive, both of them were still a manifestation of a past she had sought to escape. They asked why she was in Egypt, and why she wasn't working at a proper hospital, but she avoided answering both questions. Nevertheless, Morrison stated that he was hunting "the truth" about what happened to Overwatch, and, seeing Ziegler's skepticism, asked if he should answer Winston's recall order. She told him that vengeance wouldn't achieve anything, but he scoffed at the assertion.
Ziegler fell asleep, but was awoken by an explosion. Morrison and Ana told her that someone had attacked the Temple of Anubis, and that they had to go. Ziegler protested that Helix Security would handle it, but Morrison pointed out that the attackers were Talon. Ziegler acquiesced to the pair, and decided to join them, and donned her Valkyrie suit. She flew over Cairo and at the Temple, saw the firefight between Helix and Talon. Morrison and Ana went after Reaper, despite her protests that the people caught in the crossfire came first. Flying down into the smoke, she found a young girl named Hanan pinned under rubble. She healed the girl's injuries using her Caduceus staff and told her that she'd fly her to safety. However, Hanan said that they needed to save her brother as well, who was still trapped in the collapsed building. The pair descended into the structure and managed to find Hanan's brother. The three ran as the building collapsed around them. As the building collapsed, Ziegler used her body to shield Hanan's brother, losing consciousness.
Ziegler regained consciousness after a period of time, finding Morrison above her. Ana told her that she had Hanan, and they got out of the building. The following day was a flurry of activity, as Ziegler and Cairo's medical services treated the injured. By the day's end, she was exhausted, and was only still awake thanks to coffee. At the aid camp, Ana and Morrison came to see her. Morrison told her that Reaper was still alive, and that they intended to follow him to Europe. Ana asked Ziegler to come with them, but the doctor refused. Ana and Ziegler parted on good terms, accepting that they were following different paths in life. She reflected how she'd stood at their graves when they'd been presumed dead. This time, she doubted she'd see them again.
Awhile later, Ziegler discussed things with Mahmoud; a co-worker in the camp. He told her that Hanan's parents were dead, and that they were looking for the children's next of kin. Watching Hanan and her brother, Ziegler reflected how recent events had awoken a sense of heroism within her. Feelings that she'd doubted would ever return. Watching Hanan in one of the aid tents, she reflected that her battle wasn't over.
At some point after the Cairo firefight, Ziegler left the city.
The New Overwatch
|“||Let's get you back in the fight.||„|
|~ Mercy healing Mei|
When Null Sector attacked Paris, Ziegler was among a number of former Overwatch agents who converged on the city to battle the attacking omnics. Descending from the sky in her trademark fashion, she healed Mei, who'd previously been injured. Together, they were able to defeat the enemy. In the aftermath, Winston declared that Overwatch was indeed back.
A New War
|“||Trouble is cropping up all over the world. It's not just Null Sector.
A lot of lives are riding on what we do next.
We'll have to fight one city at a time.
|~ Winston and Mercy|
Following the battle in Paris, the team traveled to Watchpoint: Gibraltar, which they used as their base of operations. As it turned out, Paris was just the beginning of Null Sector's war against the world, and they weren't the only enemy Overwatch had to deal with. In conversation with Ziegler, Winston declared that they'd fight through one city at a time. She provided support for him at Route 66, where they fought their way through Null Sector's forces.
|Restore 200 health for 5 players without dying as Mercy in Quick or Competitive play.|
|Resurrect 6 teammates without dying in Quick or Competitive play.|
- The official website used to state Mercy's age as 34. Recall retconned it to 37, and her info page on the official website has since been changed to match that.
- Mercy's name is localized as "Angel" in the French, Russian, and Chinese Mandarin versions of the game.
- While part of Overwatch, Mercy's agent ID was "3945_46."
- A magazine image of Mercy could be found in an outhouse on Route 66. The magazine was removed in a later patch.
- Mercy's wings are available as a cosmetic item in Diablo III for players who purchased the Origins Edition.
- Mercy currently has a total of 178 cosmetics of which 72 of them are skins - 46 team skins (Including 6 2018 skins), 2 OW League skin (Grey/White), 14 legendary skins, 6 rare skins, and 4 common skins. 8 emotes, 10 victory poses, 31 voicelines, 52 sprays, 4 highlight intros, and 1 golden weapon.
- On a Facebook post, Mercy's age was listed as 34. However, her hero page lists her age as 37.
- A Mercy Funko Pop figure went go on sale in 2018. A Mercy Witch model went on sale in October of the same year.
- A 36cm Mercy statue is on sale from the Blizzard Store.
- A Hasbro 6" Mercy figurine will go on sale in spring 2019.
- A Figma Mercy statue will go on sale by Q1 2020.
Mercy's design stems from a playable class in the cancelled Project Titan; in the original pitch for the game that would become Overwatch, the class was named Guardian and was envisioned as wielding a heal beam and a weapon called a stinger, with abilities named Salvation and Resurrection. In a later pitch she was named Angelica and was envisioned as also having a teleport. She was later renamed Mercy, which had previously been Pharah's name.
Balance Change Logs
For more information, see Patch Notes
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